Shipping & Returns

All of the policy info you'll need

Shipping Info

Currently we offer a nominal $10 shipping fee on all orders within the Greater Toronto Area. The shipping fee is the same regardless of the order size. For shipping outside of the GTA please enquire with us as that charge may be different depending on your location.

Returns & Refunds Info

Due to the nature of our custom goalie sticks we do not necessarily offer refunds on a finished product. Our goal is your 100% satisfaction, however, due to the complex nature of customizing sticks sometimes a colour or logo may not be exactly matching the request.

Here's what may constitute a refund:

  • actual stick colour is different from the order (e.g. white stick ordered, black stick delivered
  • incorrect logo (e.g. Maple Leafs logo ordered and Rangers logo delivered)
  • stick was broken upon delivery
  • player's name spelled incorrectly

Processing a refund via email only:

  • provide us with your order number
  • include images of the issue(s) at hand

We will review the email and contact you for next steps.

What is not considered a refund:

  • stick colour request was not 100% was you expected the colour to be (e.g. stick wasn't navy blue enough)
  • logo or lettering not exactly as you imagined it would be

If you're unsure of your exact situation please contact us at info@mypuck.com.